Refund policy

If you have any questions or concerns about making a return, feel free to contact the team at Melrose and Morgan on 020 7485 1600 or by email at hello@melroseandmorgan.com.

Right to Withdraw Purchases Within ‘Cooling Off’ Period

If you live in the European Union you have a right by law to withdraw from the purchase of any item within a “cooling-off” period of seven working days starting on the day after the day the item is delivered to you (“Cooling-Off Period”). This right applies to all items advertised on the Website except for:

1. Perishable goods and other items likely to expire rapidly (e.g. hampers and gift boxes containing food and beverage items)

2. You may be liable for the cost of returning the item(s) to us

Returns

If you are not completely satisfied with your purchase, you may exchange or refund your goods within 14 days of receipt. The goods must be returned to us in the same condition as supplied to you. Where your order is returned to us within 7 working days of your delivery, or you notify us in writing or by email of your wish to cancel your order within this period, your original postage and packing charge will also be reimbursed in full. It is not possible to return fresh food and drink because they are likely to deteriorate in the return process. This does not affect your statutory rights.

Claims for breakages must be made to our office on 020 7485 1600 or by email to hello@melroseandmorgan.com. Claims must be within 28 days of receipt.

Cancellations

All Christmas lunch cancellations and amendments after our final order date 15th December will incur a 10% administration fee. All Christmas orders cancelled on or after 20th December will be charged in full.